SAAS network-based backup system

ABSTRACT

A system fetches consistent datasets in batches for a given period of time and provides the ability to retrieve each batch. Batches of data may be fetched for an interval of time. The present system may fetch new or changed data from different cloud/on-premise applications. It will store this data in the cloud or on-premise to build data history. As the system fetches new data, existing batches of data will not be overwritten. New batches of data are created as new versions so that change history is preserved. Past batches of data for a past time period may be provided to one or more tenants.

CROSS-REFERENCE TO RELATED APPLICATIONS

The present application is a continuation and claims the priority benefit of U.S. patent application Ser. No. 14/936,503 filed Nov. 9, 2015, now U.S. Pat. No. 9,531,790, which is a continuation and claims the priority benefit of U.S. patent application Ser. No. 13/764,173 filed Feb. 11, 2013, now U.S. Pat. No. 9,191,432, the disclosures of which are incorporated herein by reference

BACKGROUND

Businesses must process large amounts of data to make strategic decisions and be successful. The data is often provided in formats such as reports. To build a meaningful report, businesses are relying on multi-tenanted software as a service (SAAS) analytic companies. Building and providing meaningful analytics typically require a large amount of resources and have a high cost.

In order to reduce cost, more and more businesses are adapting to cloud based SAAS application models. For example, businesses may store sales data in “Salesforce” applications, accounting data in “NetSuite” applications, and billing data in “Zuora” applications. It is important to have detailed information about a company's performance and positions, both present and past. Unfortunately, most services that process SAAS data do not keep track of past data, but rather overwrite past data with the most current information available. What is needed is an improved data collection system.

SUMMARY

The present system fetches consistent datasets in batches for a given period of time and provides the ability to retrieve each batch. Batches of data may be fetched for an interval of time. The present system may fetch new or changed data from different cloud/on-premise applications. It will store this data in the cloud or on-premise to build data history. As the system fetches new data, existing batches of data will not be overwritten. New batches of data are created as new versions so that change history is preserved. Past batches of data for a past time period may be provided to one or more tenants.

In an embodiment, a method for collecting data may begin with collecting a first batch of data having a first plurality of data elements associated with a first period of time. The data may be collected by a server from one or more tenant applications. A second batch of data with a second plurality of data elements may also be collected by the server from the one or more tenant applications. The second batch of data may be associated with a second period of time subsequent to the first period of time. The first plurality of data elements and the second plurality of elements may have a set of intersecting data elements, and at least a portion of the set of intersecting data elements may have an updated value in the second plurality of elements. A request for the first batch of data may be received. The request may be initiated by a first tenant of one or more tenants. The first batch of data may then be reported.

In an embodiment, a system for collecting data may include a memory, a processor and one or more modules stored in memory and executable by the processor. The modules may be executable to collect a first batch of data and a second batch of data, each having a plurality of data elements. The second batch of data may be associated with a second period of time subsequent to the first period of time. The first plurality of data elements and the second plurality of elements may have a set of intersecting data elements, and at least a portion of the set of intersecting data elements may have an updated value in the second plurality of elements. The modules may further be executed to request for the first batch of data may be received, wherein the request may be initiated by a first tenant of one or more tenants, and report the first batch of data.

BRIEF DESCRIPTION OF DRAWINGS

FIG. 1 is a block diagram of an exemplary data back-up system.

FIG. 2 is an exemplary method for providing back-up data.

FIG. 3 is an exemplary method for collecting a batch of data.

FIG. 4 is an exemplary batch log with a data change.

FIG. 5 is a block diagram of a device for implementing the present technology.

DETAILED DESCRIPTION

The present system fetches consistent datasets in batches for a given period of time and provides the ability to retrieve each batch. Batches of data may be fetched for an interval of time. The present system may fetch new or changed data from different cloud/on-premise applications. It will store this data in the cloud or on-premise to build data history. As the system fetches new data, existing batches of data will not be overwritten. New batches of data are created as new versions so that change history is preserved. Past batches of data for a past time period may be provided to one or more tenants.

FIG. 1 is a block diagram of an exemplary data back-up system. The system of FIG. 1 includes tenant servers 110 and 115, tenant clime 120, integration server 125, data collection server (DCS) 130, and batch data store 135. Each of devices 110-135 may communicate with each other over a network (not shown). The network may be implemented as a private network, public network, Wi-Fi network, WAN, LAN, an intranet, the Internet, a cellular network, or a combination of these networks.

Servers 110 and 115 and client device 120 may each be associated with a tenant (client organization) in a multitenancy. Each tenant of the multi-tenancy may include one or more servers and client devices. Each server and client may include data to be collected by data collection server 130 via integration server 125. In embodiments, integration server 125 may communicate with different SAAS providers, whether provided from a cloud or a particular machine, and communicate with data collection server 130. Client 120 may be implemented as a desktop, laptop, notebook, tablet computer, smart phone, or some other computing device.

Data collection server 130 may collect data from one or more tenant applications on devices 110-120 through integration server 125 and store the data in a batch data store 135. The Data collection server may send batch instructions to integration server 125 in response to receiving a start batch request. Data collection server may provide any portion of the retrieved batch data to batch data store 135, for example periodically or upon receiving a request from batch data store 135. When data is collected, it is stored as a separate batch in batch data store 135. Batches of data are not overwritten with newly collected data.

Batch data store 145 may receive data from data collection server 130. When data is loaded into batch data store 135, the data may be stored in a star schema and maintained. Previous batches of data do not overwritten when new batches of data are retrieved. This allows the system to provide batches of data for a period of time in the past.

A batch log 140 may be stored at batch data store 135. The batch log may be updated and maintained to track information about each batch of data and may be used to retrieve previous batches of data for reporting or providing as back-up data. The batch log may be stored in table format and may include attributes for each batch such as batch ID, tenant ID, data start date and time, data end date and time, DCS processing status, and other data. The DCS processing status may include not started, in-progress, success and failure. The batch log may be updated batch data store 135, and other servers of the system of FIG. 1. Though illustrated as being stored in batch data store 135, batch log 140 may be stored on another serer or database within the system of FIG. 1.

Though illustrated as one server or one device, each of the servers and clients of the system of FIG. 1 may be implemented using one or more actual or logical machines, servers and client devices. One or more blocks of the system of FIG. 1 may also be combined. Further, though examples of communications are shown using arrows, it is intended and should be understood that each of the servers and clients in the system of FIG. 1 may communicate over network, and therefore with each other.

FIG. 2 is an exemplary method for providing back-up data. A first batch of data is collected at step 210. The batch of data may be collected for a period of time by data collection server 130 from tenant devices 110-120 via integration server 125. A batch log may be updated during and after the batch data collection, and the collected data is marked with the batch ID information. Collecting a first batch of data is discussed in more detail below with respect to the method of FIG. 3. After a batch of data is collected, the batch may be stored at batch data store 135.

A second batch of data is collected at step 220. The second batch of data may include the same data objects as the first batch (sales information, opportunity information, and so forth), changes and additions to the data objects, or other data, but will cover a different period of time. The second batch of data objects and first batch of data objects may include objects occurring in both batches but with different values, thereby forming an intersecting set of data objects that changes between the two batches. In some embodiments, the second batch will automatically include data with a start time just after the end time of the previous successful batch. Collecting a second batch of data is performed as described with respect to FIG. 3. The second batch of data may be stored in batch data store 135 without overwriting or deleting the first batch or any other batch. Similarly, when the second batch is stored in batch data store 135, no other data is overwritten or deleted. The batch may be marked as the current batch in the batch log 140. The second batch is the most up to date batch and will likely be used for performing analytics. An example of a batch log having a second batch marked as the current batch is provided in FIG. 4.

A request is received for the first batch of data at step 230. Though the second batch of data is the current batch of data, the request may be for a previous batch of data. For example, a tenant may wish to access previous data to determine if there was a problem or error in their operations. The request may include information such as batch number or identifier, tenant ID, application ID, other information relating to the batch and stored in the batch log, the time period for which data is requested, and other data. The timer period may cover one or more entire batches or a portion of a batch.

The requested first batch of data is reported at step 240. Reporting the requested batch may include transmitting the data to a tenant network service, tenant computing device, or other destination. The data may be reported by batch data store 135 through data collection server 130.

FIG. 3 is an exemplary method for collecting a batch of data. The DCS 130 receives a start batch message from integration server 125 at step 310. The start batch message may be received periodically, initiated by the integration server 125 or other machine, or initiated in response to a user request.

In response to the request, the DCS 130 transmits batch instructions to integration server 125 at step 320. The batch instructions may indicate the data start time and date, data end time and date, the data to be collected, and the batch ID. For example, the batch instructions may indicate to collect employee records, sales records, and revenue records created or changed during a time period of 1/1/13 at 8:00 AM to 1/1/13 at 10:00 AM, and to call the data batch no. 001. The batch log may be updated by DCS 130 to indicate the batch ID and that DCS processing of the batch is “not started.”

DCS 130 receives batch data at step 330. In some embodiments, DCS 130 may receive all batch data requested, a portion of the data, or none of the data. While data is received from integration server 125 by DCS 130, the DCS processing status may indicate “in-progress.” Once the batch data has been provided to DCS server 130, integration server 125 provides a batch end message to DCS 130 at step 340. The request for a batch of data may specify that all new data and changed data maintained by a tenant be collected. If no tenant data has changed or been updated for the specified period of time, in some embodiments, no data will be provided and no new batch is created.

DCS sever 130 may store the collected data for the batch at batch data store 135 at step 350. A determination is then made by DCS 130 if the batch data storage has failed or succeeded. The batch data storage is marked as “successful” in batch log 140 at step 380 if all batch data received by DCS 130 is stored or loaded into batch data store 135. If any portion of the batch data is not loaded into batch data store 135, the batch status is set to “failure” at step 370. If a batch is listed as a failure, the batch is removed from the batch log and the next batch will attempt to collect the same data for the same time period. In some embodiments, the batch log may be updated by script generated and executed by DCS 130 or other parts of the system of FIG. 1.

FIG. 4 is an exemplary batch log with a data change. The batch log includes data in table format. The batch table of FIG. 4 include seven columns with headings of “Before/After”, “Key”, “Amount”, “Start”, “End”, “Batch ID”, and “Current.” The “Key” through “Current” columns may be added to all data stored in batch data store 135. In the example of FIG. 4, an opportunity in the batch data has changed from $500 to $1,000. In the original batch collection, the key had a value of 1, the amount of the opportunity is 500, the batch data starts at 1/1/1900 and ends at 12/31/2099, the data has a batch ID of 1 and is marked as the current data.

After a change occurring on 8/1/12 is detected, the original batch of row 1 is replaced (hence, the strikeout of the data in row 1) with two batches, as indicated in the second row and third row of data in the batch log. The second row of data indicates that the business key is 1, the amount is 500, the data begins on 1/1/1900 and ends at 7/31/12, the batch ID is 1 and that the batch is not the current record. The third column indicates a business key of 1, an amount of 1000, a start date of 8/1/12, an end date of 12/31/2099, a batch ID of 2 and that the batch is the current record.

FIG. 5 is a block diagram of a device for implementing the present technology. FIG. 5 illustrates an exemplary computing system 500 that may be used to implement a computing device for use with the present technology. System 500 of FIG. 5 may be implemented in the contexts of the likes includes tenant servers 110 and 115, tenant client 120, integration server 125, DCS 130, and batch data store 135. The computing system 500 of FIG. 5 includes one or more processors 510 and memory 520. Main memory 520 may store, in part, instructions and data for execution by processor 510. Main memory can store the executable code when in operation. The system 500 of FIG. 5 further includes a storage 520, which may include mass storage and portable storage, antenna 540, output devices 550, user input devices 560, a display system 570, and peripheral devices 580.

The components shown in FIG. 5 are depicted as being connected via a single bus 590. However, the components may be connected through one or more data transport means. For example, processor unit 510 and main memory 520 may be connected via a local microprocessor bus, and the storage 530, peripheral device(s) 580 and display system 570 may be connected via one or more input/output (I/O) buses.

Storage device 530, which may include mass storage implemented with a magnetic disk drive or an optical disk drive, may be a non-volatile storage device for storing data and instructions for use by processor unit 510. Storage device 530 can store the system software for implementing embodiments of the present invention for purposes of loading that software into main memory 510.

Portable storage device of storage 530 operates in conjunction with a portable non-volatile storage medium, such as a floppy disk, compact disk or Digital video disc, to input and output data and code to and from the computer system 500 of FIG. 5. The system software for implementing embodiments of the present invention may be stored on such a portable medium and input to the computer system 500 via the portable storage device.

Antenna 540 may include one or more antennas for communicating wirelessly with another device. Antenna 516 may be used, for example, to communicate wirelessly via Wi-Fi, Bluetooth, with a cellular network, or with other wireless protocols and systems. The one or more antennas may be controlled by a processor 510, which may include a controller, to transmit and receive wireless signals. For example, processor 510 execute programs stored in memory 512 to control antenna 540 transmit a wireless signal to a cellular network and receive a wireless signal from a cellular network.

The system 500 as shown in FIG. 5 includes output devices 550 and input device 560. Examples of suitable output devices include speakers, printers, network interfaces, and monitors. Input devices 560 may include a touch screen, microphone, accelerometers, a camera, and other device. Input devices 560 may include an alpha-numeric keypad, such as a keyboard, for inputting alpha-numeric and other information, or a pointing device, such as a mouse, a trackball, stylus, or cursor direction keys.

Display system 570 may include a liquid crystal display (LCD), LED display, or other suitable display device. Display system 570 receives textual and graphical information, and processes the information for output to the display device.

Peripherals 580 may include any type of computer support device to add additional functionality to the computer system. For example, peripheral device(s) 580 may include a modem or a router.

The components contained in the computer system 500 of FIG. 5 are those typically found in computing system, such as but not limited to a desk top computer, lap top computer, notebook computer, net book computer, tablet computer, smart phone, personal data assistant (PDA), or other computer that may be suitable for use with embodiments of the present invention and are intended to represent a broad category of such computer components that are well known in the art. Thus, the computer system 500 of FIG. 5 can be a personal computer, hand held computing device, telephone, mobile computing device, workstation, server, minicomputer, mainframe computer, or any other computing device. The computer can also include different bus configurations, networked platforms, multi-processor platforms, etc. Various operating systems can be used including Unix, Linux, Windows, Macintosh OS, Palm OS, and other suitable operating systems.

The foregoing detailed description of the technology herein has been presented for purposes of illustration and description. It is not intended to be exhaustive or to limit the technology to the precise form disclosed. Many modifications and variations are possible in light of the above teaching. The described embodiments were chosen in order to best explain the principles of the technology and its practical application to thereby enable others skilled in the art to best utilize the technology in various embodiments and with various modifications as are suited to the particular use contemplated. It is intended that the scope of the technology be defined by the claims appended hereto. 

What is claimed is:
 1. A method for managing data, the method comprising: collecting a plurality of data batches from at least one tenant device over a network interface at different time intervals, each collected data batch associated with a tenant application at a respective time interval; storing each of the collected data batches in a data store in memory in association with the respective time interval, wherein previous data batches from the tenant device are not overwritten by current data batches from the tenant device; receiving a request from a computing device regarding the tenant device during a specified time period that includes one or more of the different time intervals; retrieving one or more of the stored data batches associated with the tenant device, wherein each of the one or more retrieved data batches is associated with a respective time interval that is within the specified time period; and sending the one or more retrieved data batches to the computing device in response to receiving the request.
 2. The method of claim 1, wherein the data store comprises a database that is remote from the tenant device.
 3. The method of claim 1, wherein the request further specifies a portion of the one or more retrieved data batches, and wherein sending the retrieved data batches comprises sending only the specified portion of the one or more retrieved data batches to the computing device.
 4. The method of claim 3, wherein the specified portion refers to data identified as new or changed during the specified time period.
 5. The method of claim 1, wherein collecting the plurality of data batches comprises identifying that a failure has occurred for one of the data batches.
 6. The method of claim 5, wherein identifying that the failure has occurred is based on identifying that a portion of the failed batch is not loaded into the data store.
 7. The method of claim 6, further comprising removing the failed batch and collecting a new data batch for a same time interval as the failed data batch.
 8. The method of claim 1, wherein the stored plurality of batches are associated with a batch log that tracks characteristics of each of the stored data batches.
 9. The method of claim 1, wherein a next data batch is not collected from the tenant device until a change to a current data batch is detected.
 10. A system for managing data, the system comprising: a data collection server that collects a plurality of data batches from at least one tenant device over a network interface at different time intervals, each collected data batch associated with a tenant application at a respective time interval; a data store memory that stores each of the collected data batches in association with the respective time interval, wherein previous data batches from the tenant device are not overwritten by current data batches from the tenant device; and an integration server that: receives a request from a computing device regarding the tenant device during a specified time period that includes one or more of the different time intervals; retrieves one or more of the stored data batches associated with the tenant device via the data collection server, wherein each of the one or more retrieved data batches is associated with a respective time interval that is within the specified time period; and sends the one or more retrieved data batches to the computing device in response to receiving the request.
 11. The system of claim 10, wherein the data store memory is remote from the tenant device.
 12. The method of claim 10, wherein the request further specifies a portion of the one or more data batches, and wherein the integration server sends only the specified portion of the one or more retrieved data batches to the computing device.
 13. The system of claim 12, wherein the specified portion refers to data identified as new or changed during the specified time period.
 14. The system of claim 10, wherein the data collection server further identifies that a failure has occurred for one of the data batches.
 15. The system of claim 14, wherein the data collection server identifies that the failure has occurred based on identifying that a portion of the failed batch is not loaded into the data store memory.
 16. The system of claim 15, wherein the data collection server removes the failed batch and collects a new data batch for a same time interval as the failed data batch.
 17. The system of claim 10, wherein the stored plurality of batches are associated with a batch log that tracks characteristics of each of the stored data batches.
 18. The system of claim 10, wherein the data collection server does not collect a next data batch from the tenant device until a change to a current data batch is detected.
 19. A non-transitory computer-readable storage medium having embodied thereon a program for performing a method for managing data, the method comprising: collecting a plurality of data batches from at least one tenant device over a network interface at different time intervals, each collected data batch associated with a tenant application at a respective time interval; storing each of the collected data batches in a data store in memory in association with the respective time interval, wherein previous data batches from the tenant device are not overwritten by current data batches from the tenant device; receiving a request from a computing device regarding the tenant device during a specified time period that includes one or more of the different time intervals; retrieving one or more of the stored data batches associated with the tenant device, wherein each of the one or more retrieved data batches is associated with a respective time interval that is within the specified time period; and sending the one or more retrieved data batches to the requesting computing device in response to receiving the request. 